Refund Policy

At YTS (Yakria Technologies and Solutions), we strive to ensure complete satisfaction with our services. This refund policy outlines the terms and conditions for refunds and returns of our services and products.

1. SERVICE-BASED REFUNDS

Digital Services: Due to the nature of digital services, refunds are handled on a case-by-case basis. We will review each situation individually and may offer partial or full refunds depending on the circumstances.

Project Cancellation: If a project is cancelled before work begins, a full refund will be provided. If work has already commenced, refunds will be calculated based on the work completed and materials used.

2. REFUND ELIGIBILITY

Refunds may be considered in the following circumstances:

• Service not delivered as promised
• Technical issues preventing service delivery
• Project cancellation before work begins
• Failure to meet agreed-upon deadlines (without prior notice)
• Quality issues that cannot be resolved through revisions

3. REFUND PROCESS

Request Submission: All refund requests must be submitted in writing to info@ytechsol.com within 30 days of the service delivery or purchase date.

Review Period: We will review your refund request within 5-7 business days and respond with our decision.

Processing Time: Approved refunds will be processed within 10-15 business days and will be credited back to the original payment method used for the purchase.

4. NON-REFUNDABLE ITEMS

The following items are generally non-refundable:

• Completed work that meets the agreed specifications
• Services that have been fully delivered and accepted
• Third-party software licenses or tools purchased on your behalf
• Consultation fees for completed sessions
• Custom development work that has been delivered and is functioning as specified

5. PARTIAL REFUNDS

In cases where partial work has been completed or services partially delivered, we may offer a partial refund based on:

• The percentage of work completed
• Time and resources already invested
• Materials or third-party services already purchased
• The stage of project completion

6. DISPUTE RESOLUTION

If you disagree with our refund decision, we encourage you to:

1. Contact us directly to discuss the matter further
2. Provide additional documentation or evidence to support your claim
3. Request a review by our management team

7. EXCEPTIONAL CIRCUMSTANCES

We understand that exceptional circumstances may arise. In such cases, we reserve the right to make exceptions to this policy based on individual situations. These decisions will be made at our sole discretion and will be communicated clearly to the client.

8. CONTACT INFORMATION

For refund requests or questions about this policy, please contact us: